8.15 Safe to install
Freshservice is a user-friendly and configurable IT Service Management solution in the cloud that aligns with ITIL standards. The Freshservice mobile app is designed to enhance productivity for IT agents while on the go. It includes essential ITIL modules such as incident management, asset management, user management, service catalog, and task management.
The Freshservice app is making waves in the mobile service desk industry, bringing about a revolution. We encourage you to give it a try and share your feedback with us!
Key features of the Freshservice mobile app:
- Push notifications to keep you informed.
- Create, respond to, assign, prioritize, and update tickets on the go.
- Customize views to focus on important tickets.
- Insert canned responses and attach files as needed.
- Add private notes for internal communication.
- Search for users and solutions in the knowledge base.
- Get an overview of your help desk at a glance.
- Requesters can browse and track service catalog items.
- Update asset details and add new assets using barcode/QR code scanner.
- Agents can easily log in with Active Directory SSO or SAML.
- Share tickets via popular instant messaging apps.
- Merge similar tickets to reduce workload.
Feedback from our customers:
- "Freshservice’s mobile app is fantastic as it allows effortless connectivity. It's easy to tag or reach out to colleagues working remotely, and they can respond promptly."
- - Joshua Lyon, ICT Manager at Donvale Christian College
- "The Freshservice mobile app has saved us a tremendous amount of time. Our team uses it to scan assets on the go and manage tickets efficiently. The app's design is also impressive."
- - Tony Casey, Manager of IT at Motorama
- "The mobile app is intuitive and convenient, keeping agents updated with push notifications even when they are away from their desks. It has been a valuable addition to our service delivery."
- - Ben Laxton, Service Delivery Manager at Royal Rehab
Overview
Freshservice is a Freeware software in the category Business developed by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED.
The latest version of Freshservice is 8.15, released on 07/03/2024. It was initially added to our database on 10/21/2023.
Freshservice runs on the following operating systems: Android/iOS.
Users of Freshservice gave it a rating of 4 out of 5 stars.
FAQ
What is Freshservice?
Freshservice is an IT service management (ITSM) software that helps organizations streamline and automate their IT support processes.
Who developed Freshservice?
Freshservice was developed by FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, a software company based in India.
What are some key features of Freshservice?
Some key features of Freshservice include incident management, problem management, change management, asset management, self-service portal, knowledge base, and reporting and analytics.
Is Freshservice cloud-based or on-premise?
Freshservice is a cloud-based IT service management software.
What type of organizations can benefit from using Freshservice?
Organizations of all sizes and industries can benefit from using Freshservice for efficient IT service management.
Is there a mobile app available for Freshservice?
Yes, Freshservice offers a mobile app for both iOS and Android devices to manage IT support on the go.
Can Freshservice integrate with other tools and applications?
Yes, Freshservice provides integrations with various third-party tools and applications such as Slack, Jira, Microsoft Teams, and more.
What customer support options are available for Freshservice users?
Freshservice users can access customer support through online documentation, community forums, email support, and phone support based on their subscription plan.
Does Freshservice offer a free trial for potential users?
Yes, Freshservice offers a 21-day free trial for potential users to test its features and functionality before making a purchase decision.
How is pricing structured for Freshservice?
Freshservice pricing is based on the number of agents or users who will be using the software, with different plans offering various features and capabilities.
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