Freshservice 8.15

Freshservice is a user-friendly and configurable IT Service Management solution in the cloud that aligns with ITIL standards. The Freshservice mobile app is designed to enhance productivity for IT agents while on the go. It includes essential ITIL modules such as incident management, asset management, user management, service catalog, and task management.

The Freshservice app is making waves in the mobile service desk industry, bringing about a revolution. We encourage you to give it a try and share your feedback with us!

Key features of the Freshservice mobile app:

1. Push notifications to keep you informed.
2. Create, respond to, assign, prioritize, and update tickets on the go.
3. Customize views to focus on important tickets.
4. Insert canned responses and attach files as needed.
5. Add private notes for internal communication.
6. Search for users and solutions in the knowledge base.
7. Get an overview of your help desk at a glance.
8. Requesters can browse and track service catalog items.
9. Update asset details and add new assets using barcode/QR code scanner.
10. Agents can easily log in with Active Directory SSO or SAML.
11. Share tickets via popular instant messaging apps.
12. Merge similar tickets to reduce workload.

Feedback from our customers:

• "Freshservice’s mobile app is fantastic as it allows effortless connectivity. It's easy to tag or reach out to colleagues working remotely, and they can respond promptly."
• - Joshua Lyon, ICT Manager at Donvale Christian College
• "The Freshservice mobile app has saved us a tremendous amount of time. Our team uses it to scan assets on the go and manage tickets efficiently. The app's design is also impressive."
• - Tony Casey, Manager of IT at Motorama
• "The mobile app is intuitive and convenient, keeping agents updated with push notifications even when they are away from their desks. It has been a valuable addition to our service delivery."
• - Ben Laxton, Service Delivery Manager at Royal Rehab